Thank you for choosing Field Hockey Star. We want to ensure your complete satisfaction with every purchase. Please take a moment to familiarize yourself with our refund policy, which outlines the process and guidelines for returns and refunds:

1. RETURNS:

1.1 We understand that circumstances may change, so we offer a 14-day return window for purchased items. Unfortunately, after this period, we won’t be able to accept returns or exchanges.

1.2 Returned items must be in their original, unused condition and free from any damage to the sealing. Items can only be accepted for return if they remain in their original packaging.

1.3 Other non-returnable products include personal care and health items, as well as gift cards.

1.4 To initiate a return, please provide proof of purchase, such as a receipt.

1.5 Do not return items directly to the manufacturer—they should be sent to our specified return address.

2. PARTIAL REFUNDS:

2.1 In some cases, partial refunds may be considered—this applies if an item is not in its original condition or has missing parts, excluding any errors on our part.

2.2 If a return is made after the 14-day period, we may evaluate the possibility of a partial refund.

3. REFUNDS:

3.1 Once we receive and inspect your returned items, we will notify you via email about the acceptance or rejection of your refund request.

3.2 If your refund is approved, the process will be initiated, and you can expect to receive the refunded amount via a direct transfer to your credit card or through manual payment methods.

4. LATE REFUNDS:

4.1 Refund delays may occur due to technical or banking reasons. If your refund is late, we recommend contacting your Credit Card Company or bank for further assistance.

5. SALE ITEMS:

5.1 Please note that sale items are non-refundable, whereas regular-priced items are eligible for refunds.

6. EXCHANGE:

6.1 If you wish to exchange an item, please follow our return process and place a new order for the desired item.

7. SHIPPING:

7.1 Return shipping costs are the responsibility of the customer. In such cases, a deduction from the refundable amount will be applied to cover the shipping expenses.

We value your satisfaction and aim to provide a smooth return and refund experience. If you have any questions or need assistance, please don’t hesitate to contact us. Your happiness remains our priority at Field Hockey Star.

Thank you for choosing Field Hockey Star for your sporting goods needs!